Submit a support request

Only your email address and the urgency are required. Fill in what you can.

Your name optional

School email address Use your @acanj.org address so the reply reaches you.

Room number or location optional Where the problem is. A room number, an office name, or "remote".

Urgency Pick the closest match. It will be re-rated if the cause turns out to be wider or narrower.

Urgency levels in full

P1 - Critical incident: Your building's network is down. This is a very time sensitive matter and the entire school is impacted.
P2 - Major incident: A significant portion of staff are impacted by this issue.
P3 - Group productivity impaired: This issue is affecting one or more groups of people at the school.
P4 - Individual productivity impaired: The issue is affecting one or more individuals within the school.
P5 - Requested work: A task or project to be scheduled. Nothing is currently broken or impaired.

Details Fill in what you can. Blank lines are fine. Do not include passwords. Include student names only when the request is about a specific student's account.

What happens next

You will get an email confirming the request, with a ticket number. Regular support is Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern Time, excluding nationally observed holidays. Initial response targets are the same business day for critical matters and twelve business hours otherwise. These are response targets, not resolution times, and after-hours response is not guaranteed.

If this form is not working, email support@hare.quest instead.

What this form collects: your name, school email address, room, urgency, and what you write in the details box. It is emailed to Hare Quest and kept as the school's record of the request. There are no cookies, no tracking, and no file uploads. Full notice.